High Likelihood of Recommendation Users should rate the likelihood of recommending the product with at least an average of out of on the Capterra website. High Feature Rating The product's features should have a minimum rating of out of on Capterra. The products are listed in alphabetical order. zendesk alternatives The best Zendesk alternatives for small businesses .Freshdesk Customer service support software with forecasting capabilities freshdesk logo Probability of Recommendation . Feature Rating . Reviews . Freshdesk is a customer service support software by Freshworks.
The software supports chat between customers and customer service agents. Predictive features help gauge how frustrated customers are such as annoyed clicks useless scrolling or cursor crashes so support can be even better tailored to the individual. Freshdesk automatically prioritizes each ticket sends follow-up notifications Specific Database and routes tickets to agents based on their skills and workload. The reporting and analytics capabilities track team members' workloads and increase their productivity to improve the overall customer experience.
In addition you can integrate widgets on a website and collect customer feedback about them. Advantages The users positively emphasize that the application runs fast has an easy-to-use interface and can be learned in a short time. Reviews highlight the multitude of useful features including reporting pre-built boilerplate integrations and dashboards. Disadvantages Many user reviews mention that uniform formatting options and advanced customization options would be good. Some find features like intelligent spam detection or advanced automation would make the software even better. How much does Freshdesk cost Freshdesk is available in five different pricing options Sprout Blossom Garden Estate and Forest. Sprout is the free version; Paid versions start with Blossom for $ per employee per month.