In terms of time context, the current "Internet" is the mobile Internet era established through the second PC Internet era after the burst of the Internet bubble. Since 2000, the Internet has developed rapidly, from the mysterious "first intimate contact", to the later "Renren", "Fanfu", to zero "four major portals", to O2O business, to With the pervasiveness of mobile Internet, the Internet seems to facilitate everyone's life. However, if you think about it carefully, from a business perspective, the Internet has indeed facilitated the lives of many people, but just like joking about artificial intelligence, there is as much intelligence as there is artificial intelligence. The customer service staff who provide scolding services for Internet banks/banks, the telemarketers who clean different customers for various companies, and even the telephone collectors who provide payment collection services, or the labelers who provide data annotation for artificial intelligence identification, etc. Oh, by the way, recently you can add an auditor who provides auditing services for various video websites.
Even if each company is working hard to use artificial intelligence and other methods to try to completely replace human labor. However, for a period of time visible to the naked eye, the "pipeline" type of work in the Internet format will exist and will exist for a long time. The credit business has moved from manual review to decision-making engine, which is based on small-scale decentralization and sufficient customer data. If the customer service who provides the scolding service is made to hear that it is a robot, some customers may be even more angry. At present, image recognition cannot fully accurately identify pornographic and violent information. Sometimes Phone Number List it even feels like the current Internet is like an ocean-going ship in the 10th century, and there will always be a group of people oars at the bottom of the cabin. How to manage the performance of this part of the staff is indeed debatable.
Looking back from the current perspective, it seems that traditional labor is a less high-end industry, but the same phone, one person, shows different effects on different people, there are natural rules to speak of. Considering from the superficial working experience, various companies have made many different attempts in the management of this part of the "assembly line" operation. But some three directions are worth mentioning separately. KPI system, KYC, and SOP. From the perspective of strong KPI, KPI, an imported product in the full sense, has become popular in the past 10 years, mainly because it can accurately achieve the decomposition, stratification and classification of goals. The goal of strategy is indeed illusory, but strategy must fall into tactics in order to achieve it. However, in the process of each individual's execution of tactics, the actual combat is very different. The strong KPI system and the management of the perfect transplanting pipeline make the illusory strategic goal concrete. Clear goal setting and quantifiable goal specifications are the only way, or the only foundation, that can drive things to be done well, so as to push the unconscious and stupid group to improve execution.